For Women SANE Enough to Start Their Business
Customer service is dying. In fact, it’s almost dead. It just shouldn’t be this easy to distinguish yourself from competitors because you give good customer service. Not extraordinary. Just good. When did it become ok for good customer service to be your Unique Selling Proposition? My good friend Karen Clay, a marketing and branding phenom, [...]
I promised in my last post to tell you when hiring an attorney is not worth it. Here goes. Poor Customer Service 1. Don’t hire an attorney when what you’re really dealing with is poor customer service, not a legal problem. I am often asked to write letters to companies threatening legal action and worse if the company doesn’t [...]
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